We're hiring a Customer Happiness Technical Specialist.

We’re looking for someone who can blend excellent support with strong technical instincts. Every customer’s setup is different, so you’ll need the judgment to understand their goals and help them navigate Memberful’s opinionated flexibility.

World-class support isn’t a tagline for us, we actually operate that way. You should genuinely enjoy helping people, explaining things clearly, and making sure customers feel confident, not just “handled.” We use AI and automation where they help, but the heart of our support is human: steady, thoughtful, and willing to dig in.

You’ll troubleshoot issues, guide setup, and tackle questions involving WordPress, integrations, APIs, and webhooks. And when something goes deep, you’ll investigate, reproduce, and work closely with engineering to get to the root of it.

You’ll Thrive Here If You...

About the Role

You’ll be central to delivering consistently great service to creators while handling technically complex support issues. Responsibilities include:

Required:

Nice to have:

Working at Memberful

It's fun and rewarding to work with people who are enthusiastic and get stuff done. At Memberful, we're a self managed team. We don't require heavy direction or daily check-ins. This means you'll come up with your own goals and execute them. You'll discover, plan, and see things through from start to finish.

Who we are and what we're building.
Memberful is a small team of self-starters focused on building a great product and helping our customers succeed. We pay attention to the details, we treat people right, and we love learning and experimenting. You don't claim to be an expert at everything, but you show a strong desire to learn new things and continually get better. You don’t just report the problem, you present a plan for fixing it.

Do great work. Live your life.
Everyone at Memberful has a passion for doing great work. But we also want to live our life. That means working during normal business hours, maintaining a calm work environment, minimizing distractions, and respecting everyone's time.

Work Remotely.
Everyone at Memberful is a remote worker. Our internal process is built around asynchronous communication and deep work. You have experience working remotely and enjoy it.

Friendly and thoughtful teammates.
We're big believers in treating others as we'd like to be treated. Life is too short not to work with people you like, respect, and trust. You’re enthusiastic about life and work on a daily basis - you don't like working with complainers or blamers.

You should be hungry and excited to take on real responsibility and work hard on useful software with real paying customers.

How to apply

This is a remote, full-time position available to people located in the United States. You will work exclusively on the Memberful product, but you will be an employee of Patreon. Please include a cover letter in your application form in order to be considered for the position. In your cover letter, please tell us about how you’ve done this work before and how you would leverage that experience to do it again at Memberful.

We strongly favor great writers who put real effort into their cover letter and application. We don’t want a stock cover letter. We’re looking for someone who can clearly communicate why they’re the right person for this job.

To apply, please follow this link below and submit your application at the bottom of the listing.

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